Privacy policy.

Who we are

This website is operated by Aid Homecare Limited, trading as Harmony Homecare Suffolk, of Office 4c, Rosemary House, Lanwades Business Park, Kennett, Newmarket, CB8 7PN. For any question about this policy or your information, contact us at manager@harmonyhomecaresuffolk.co.uk or 01284 663006.

Information collected on this site

This site collects information in a small number of specific ways:

• Cookie consent choice. When you accept or reject non-essential cookies via our cookie banner, we store that choice (accepted or rejected, and the date) in your browser's local storage so we don't ask again on your next visit. This choice is stored on your device and is not sent to us.
• Request Care and Join Our Team forms. When you submit our care request or careers forms, the information you enter (such as your name, contact details and the details of your enquiry) is collected via Cognito Forms, a third-party form provider, and passed to our office so we can respond to you.
• Carers of the Year competition. Where staff register interest in our internal Carers of the Year competition, the registration details submitted are stored in our secure database (provided by Supabase) so we can administer the competition.

Cookies

We use a cookie consent banner to ask for your preference before setting any non-essential cookies. You can change your choice at any time using the "Cookie settings" link in the site footer. See our Cookie Policy for more detail.

Why we use your information

We use the information you give us to respond to enquiries about care or employment, to administer services we provide, and — where you've consented — to understand how our website is used so we can improve it. We rely on your consent for non-essential cookies, and on our legitimate interest in responding to enquiries and administering services you have asked to take part in, such as the Carers of the Year competition.

Sharing your information

We share information with the specific third-party providers named above (Cognito Forms and Supabase) only as needed to operate the relevant form or feature. We do not sell your personal information.

Your rights

Under UK data protection law you have the right to ask what personal information we hold about you, to ask us to correct or delete it, to object to or restrict certain processing, and to ask for your information in a portable format. To exercise any of these rights, contact us using the details above.

ICO registration

Our Information Commissioner's Office (ICO) registration number is available on request from the office. If you have a concern about how we handle personal information that we haven't resolved, you can also complain to the ICO directly.

Our full policy

This page is a summary. A full copy of our Privacy Policy is available on request from the office — call 01284 663006 or email manager@harmonyhomecaresuffolk.co.uk.