Privacy policy.

Who we are

Aid Homecare Limited, trading as Harmony Homecare Suffolk, is the data controller for this website, our enquiry forms and newsletter, at 20A Market Place, Mildenhall, Suffolk, IP28 7EF. For any question about this policy or your information, contact us at manager@harmonyhomecaresuffolk.co.uk or 01284 663006.

Information collected through this website and our forms

We collect information in the following ways:

• Cookie consent choice. When you accept or reject non-essential cookies via our cookie banner, we store that choice (accepted or rejected, and the date) in your browser's local storage so we don't ask again on your next visit. This choice is stored on your device and is not sent to us.
• Forms hosted by Cognito Forms. If you use a care-request or careers form hosted by Cognito Forms, the information you enter (such as your name, contact details and the details of your enquiry) is collected by that third-party form provider and passed to our office so we can respond to you.
• HubSpot care and business enquiries. We also use HubSpot-hosted forms and HubSpot CRM to receive and follow up initial care enquiries, requests for day or night care-assistant cover and possible home-care referrals. These forms require your first name and email address; last name, telephone number and the postcode where support is needed are optional. The business enquiry form also requires your organisation and request type. We use submission and follow-up records to respond and coordinate the next step. Please do not provide medical details, care plans or other clinical records through these forms. We will agree an appropriate route if confidential information is needed. The care-enquiry form offers a separate, optional email choice for acknowledgement and follow-up about that enquiry. This choice is not selected by default and is not required to submit the form. Any consent you give for these enquiry-related emails is kept separate from newsletter preferences. Submitting an enquiry does not automatically subscribe you to our newsletter or other marketing.
• Carers of the Year competition. Where staff register interest in our internal Carers of the Year competition, the registration details submitted are stored in our secure database (provided by Supabase) so we can administer the competition.
• Newsletter subscriptions. If you choose to subscribe through our HubSpot-hosted form, your email address, optional first name, subscription preferences and evidence of consent or withdrawal are recorded, together with technical and security information involved in submitting the form. See our newsletter information below.
• Website reviews. If you leave a review on our Reviews page, we collect your star rating, the display name you choose, your relationship to Harmony, your review text, your email address, and a phone number if you choose to give one. Your email address and phone number are used privately only to verify the review and to contact you about it — they are never displayed on the website and are never shared publicly. Your review text, rating, display name and relationship may be published on this website only if you tick the publication consent box and only after a member of our team has checked the review. We record which version of that consent wording you agreed to and when. Nothing is published automatically. Where a review contains something confidential, we may make a minimal privacy-preserving edit (for example removing a phone number) before publishing; we never change the meaning of what you wrote. Review data is not added to any email marketing list. You can ask us to correct or remove your review at any time using the contact details above.

Cookies

We use a cookie consent banner to ask for your preference before setting any non-essential cookies. You can change your choice at any time using the "Cookie settings" link in the site footer. If — and only if — you press "Accept", we use Google Analytics 4 (provided by Google) to measure general site usage, such as pages viewed and navigation patterns. We also use Meta Pixel only on selected general brand, recruitment and Carers of the Year competition pages. Meta is deliberately not loaded and receives no Pixel page views or contact events from care-service, condition-specific, care-request or other sensitive care-intent pages. We do not send form content, health information or other care details to Meta through the Pixel. Both tools remain subject to your optional-cookie choice; Google Analytics is governed by its separate consent implementation. See our Cookie Policy for more detail.

Visitor analytics

We use Lovable's built-in visitor analytics to understand general website usage and improve the site. This records information such as pages viewed, visit duration, traffic sources, country and device type. Lovable processes this information on our behalf. Its published documentation describes analytics that sets no cookies, stores nothing in visitors' browsers and does not follow people across separate visits. For further information, see Lovable's analytics documentation and privacy policy. These analytics are separate from the Google Analytics and Meta tools described above.

Our site also remembers language and accessibility preferences in your browser and keeps referral information in session storage, separate from Meta and our forms. Admin sign-in uses authentication storage to maintain a session. These tools are separate from Lovable's cookie-free analytics.

Why we use your information

We use the information you give us to respond to care, staffing, professional referral or employment enquiries, to administer services we provide, and — where you've consented — to understand how our website is used so we can improve it. We rely on your consent for non-essential cookies, and on our legitimate interest in responding to enquiries and administering services you have asked to take part in, such as the Carers of the Year competition. Newsletter marketing is based on your consent and uses HubSpot to manage subscription records and deliver the newsletter. Care enquiries, staffing requests, professional referrals, job applications and reviews do not automatically subscribe you. Newsletter consent and preferences are kept distinct from enquiry handling and care records.

Sharing your information

We share information with the specific providers described in this policy only as needed for the relevant purpose: Cognito Forms for care and careers forms hosted there, our secure database provider for competition and review records, Google and Meta for the website tools described above, Lovable for visitor analytics, and HubSpot for initial care, staffing and referral enquiry records, follow-up communications, and separately consented newsletter subscriptions and email delivery. The HubSpot-hosted newsletter form uses Google reCAPTCHA for spam prevention. HubSpot and its approved service providers may process information outside the UK. Applicable international-transfer safeguards are described in HubSpot's Data Processing Agreement. Our office can provide further information. Reviewer email addresses, phone numbers and our internal moderation notes are only accessible to authorised Harmony staff. We do not sell your personal information.

Your rights

Under UK data protection law you have the right to ask what personal information we hold about you, to ask us to correct or delete it, to object to or restrict certain processing, and to ask for your information in a portable format. To exercise any of these rights, contact us using the details above.

ICO registration

Our Information Commissioner's Office (ICO) registration number is available on request from the office. If you have a concern about how we handle personal information that we haven't resolved, you can also complain to the ICO directly.

Our full policy

This page is a summary. A full copy of our Privacy Policy is available on request from the office — call 01284 663006 or email manager@harmonyhomecaresuffolk.co.uk.